Archive for March 31st, 2010

What “Hoosiers” Can Teach Us About Brand Management

Business News No Comments »

In a piece for Advertising Age aptly titled, "Sometimes You Need to Let the Town Drunk Coach the Team," Tom Denari, president of the Indiananpolis-based ad firm Young & Laramore, explains how Angelo Pizzo’s cinematic masterpiece (a.k.a. "the best movie ever made" in this critic’s opinion) can help you manage your brand. The advice is timely and quite creative. Here’s a 20-second timeout’s worth, but I’d advise you read the whole thing:

Work on the boring stuff, like defense and ball handling, first. When Coach Norman Dale arrived at Hickory High, he didn’t just roll out the ball and start scrimmaging. Instead, he wanted to see what kind of talent he really had, and then he worked his players tirelessly on the basics of the game to ensure their fundamentals were sound. Dribbling around chairs and doing defensive drills wasn’t fun for his players, but these basics had to be sharp before they’d be ready to play a game.

Too often, new CMOs want a quick fix, thinking a new campaign or a new ad agency will solve everything. They choose to jump into the most outward demonstration of change — the advertising and communications plan. While it’s the easiest aspect to adjust, a new campaign will make the least amount of difference if your brand’s fundamentals aren’t right.

Before you change your campaign, ask yourself a few questions. Can you easily state your brand’s promise? Is your brand’s product offering deficient in any way? Is your pricing appropriate? Does your service model support what your brand stands for? Until these basics are tended to, the communications part of the equation is meaningless. Too often, we forget that brands are more about the consumer’s experience with a product than the ad campaign that tries to sell it. One of the best examples of a company that gets this is Zappos, which is completely focused on the unglamorous, hard work of getting its service model right. Making sure that its service is consistent at every consumer touchpoint has paid big dividends beyond any ad campaign it could have produced.

Sit the player that doesn’t follow the game plan. During Hickory’s opening night of the season, Coach Dale yanked star player Rave out of the game, even though he was making one-handed set shots one after another. Why? Because Rave wanted to play fast and loose, ignoring his coach’s game plan of passing five times before shooting. Despite Rave’s early scoring, his coach knew that instilling discipline and sacrificing short-term gains would lead to team success later.

Especially given the current environment, exercising discipline is difficult. What are you doing in the name of short-term results that you’ll regret later? Are you selling a product that doesn’t fit your brand promise? Are you discounting to the point that it’s mortgaging your brand strength? Don’t forget that a brand is not static — it’s either getting stronger or weaker. Which direction is yours headed?

The Church of Facebook

Technology No Comments »

I remember my church back in the day always had a moment to "pray for our shut-ins" — folks who couldn’t leave their houses to be there. Well now, via Facebook, those folks can actually go to church on their own. Or, I suppose they could just watch Joel Osteen on TV. But it’s an interesting concept nonetheless. PRNewswire reports:

If Facebook were a country, it would be the third largest in the world behind China (1.33 billion) and India (1.17 billion), and followed by the U.S. (307 million). Now, a new church is being planted in the "nation" of Facebook, bringing live worship to its 400 million-plus residents.

On Sunday morning, Northland, A Church Distributed will officially open the doors to its new Facebook app, which will allow worshipers to invite their Facebook friends to go to church with them – without leaving the familiar Facebook environment. Plus, even when live worship isn’t happening, the opportunity for worship is readily available because the previous week’s service will be posted and available for viewing 24 hours a day.

"We encourage people to be the church everywhere, every day, so it just makes sense to put resources out there that will help people to be that church," explains Nathan Clark, Northland’s director of digital innovation.

With a congregation of 12,000 worshipers meeting throughout Metro Orlando and worldwide via interactive webcast, Northland first began taking church out of the building in 2001 via "distributed sites" – live, two-way video connections between locations. Northland now operates four of these sites in Central Florida.

The church started webcasting live services in January 2006 and, 18 months later, launched an interactive webstream of its services that includes immediate access to an online pastor and the ability to chat instantly with other worshipers. Approximately 2,000 people use this venue each weekend.

On July 4, 2009, the church launched an iPhone Web app – offering not just videos of past services, but the ability to join live services as they are happening over 3G and Wi-Fi networks. Additionally, 200 of Northland’s congregants now serve as online missionaries, replying to emails from thousands of seekers around the world.